What is Braze and what is it used for?
Braze is a customer engagement platform that builds multichannel journeys and sends personalized messages by email, mobile app push, web messaging, SMS, RCS and WhatsApp.
The core is Canvas, the journey orchestration tool: the flow branches according to each user's response and can use any supported channel. Segmentation and personalization draw on behavior and profile data. The Braze Data Platform, described by the vendor as a layer that sits on top of the customer's data warehouse instead of replacing it, connects those sources.
Teams that work with personalized messaging and relationship orchestration are the product's audience. Anyone evaluating Braze should test a real use case, such as a welcome journey, and check limits and costs with the vendor, because the price depends on usage and is not published.






